Gail Fairfield’s focus, as a member of the OCSS team, is on the training and development of academic advisors and advising leaders. In this role, she works with the managers and users of IU advising technology to correct system glitches and propose enhancements. In addition, she is responsible for the visioning, creation, and maintenance of the OCSS New Advisor Training site in CANVAS and for the Advising Leadership Institute. In addition, Gail is the driving force behind the initiative to evolve the advising culture at IU by preparing advisors to incorporate coaching conversations into regular advising sessions. She travels to seven IU campus, as needed, to deliver training and consult with advisors and their leaders.

Gail came to this OCSS role after multiple years in advising. She was a front line academic advisor in Gender Studies and the Kelley School of Business, at Bloomington, for about five years before she became Director of Kelley Advising and then Associate Director of the Undergraduate Program (and the Director of Advising). In her eight years in advising leadership role, she developed the advising program significantly, sought out and organized data for effective decision-making, instituted new advising technology, provided multiple opportunities for advisors to grow professionally, mentored/coached advisors and students, and facilitated a Think Tank to garner student input and feedback about existing and proposed undergraduate policies, procedures, and experiences.